Landlord Ombudsman & PRS Portal: What You Need to Know

The Renters’ Rights Bill is set to bring the biggest shake-up the private rented sector has seen in years. Two of the headline changes for landlords will be the introduction of a national Private Rented Sector (PRS) Database and a new Landlord Ombudsman service.

Both measures are designed to raise standards, increase accountability, and give tenants more confidence in the homes they rent. For landlords, it means new obligations and higher expectations, but also a clearer framework to work within.

What is the PRS Database?

The PRS Database will become the official record of every landlord and property in England. Registration will be mandatory, and landlords who fail to sign up won’t be able to legally let their properties.

You’ll need to:

• Register yourself and each rental property you let

• Keep your details up to date and renew periodically

• Pay a registration fee

• Ensure accuracy; local authorities will issue penalties for non-compliance

For tenants, the database will offer a simple way to check whether their landlord is registered. For landlords, it creates a more transparent environment and makes compliance non-negotiable.

The New Landlord Ombudsman

Alongside the database, the Bill will introduce a single Landlord Ombudsman. Every landlord, whether you self-manage or use an agent, will have to join.

The Ombudsman will:

• Handle complaints from tenants about service or property standards

• Require landlords to provide information, take action, or pay compensation if necessary

• Offer tenants a free, independent alternative to going to court

Failure to comply could result in fines or even removal from the PRS Database.

What this means for Landlords

These changes mean greater oversight and higher expectations. To stay ahead, landlords should:

• Gather information ready for PRS Database registration

• Keep management processes clear, documented, and professional

• Resolve issues quickly to prevent escalation

• Maintain properties to a standard that avoids complaints altogether

Why this Matters

For tenants, the reforms mean peace of mind. For landlords, it means a spotlight on compliance and standards. Non-compliance will bring real consequences, with penalties ranging from fines of several thousand pounds to being prevented from letting altogether.

Our View

At Personal Economy Lettings, we see these reforms as part of a wider shift: the private rented sector is becoming more regulated, more transparent, and more accountable. That’s not something to fear, provided you act early and stay proactive.

If you’d like help preparing for the PRS Database or understanding what Ombudsman membership will mean for you, we’re here to guide you through it.